Introduction

Welcome and thank you for visiting https://uk2msia-authentic.com (our “Website”), which is owned and operated by UKTOMSIA AUTHENTIC EMPIRE. Our website serves as a platform selling authentic designer goods from the United Kingdom (UK). Bringing the best of the UK to Malaysia, we specialize in importing a wide range of top-quality UK items for you.

Kindly read the terms mentioned below before you purchase from the Website. Please use this website only if you agree with ALL of the terms.

The term “we”, “our” or “us” refers to the owner of the website, UKTOMSIA AUTHENTIC EMPIRE. The term “you” or “customer” refers to the user, visitor or purchaser of this website.

User guidelines

When you register as a user at https://uk2msia-authentic.com website, you are required to provide information that is true, accurate, current, and complete in all respects. Should any of your information need updating, you may change it online or notify us through email uk2msia.authentic@gmail.com . The account password should be unique and kept secure. Please notify us immediately if you encounter any breach of security or unauthorised use of your account.

To place an order with us, you must be over 18 years of age and possess a valid credit or/and debit card issued by banks in Malaysia, online banking access or any payment method acceptable to us.

By browsing or accessing this site in any way, you are agreeing to be bound by all the terms and conditions outlined in the Terms & Conditions. Https://uk2msia-authentic.com reserves the right to modify these Terms & Conditions at any time without prior notice.

Right to make Changes

The information on this site including Terms and Condition and Privacy Policy are subject to change from time to time without prior notice. Please check frequently to get the latest update.

Orders

All orders are subject to acceptance and availability. The items in your online shopping cart are not reserved and may be purchased by other customers until it is checked out.

Pre-Order

Certain products, specially indicated on the website, may be offered for “Pre-order eta 5-7 weeks”. 

It is possible to include both pre-order and in-stock products in the same selection. However, the delivery of pre-order items will be posted upon arrival in Malaysia. You will be notified before we prepare for postage.

Subject to the conditions mentioned on the Products available for pre-order page (delivery times and terms), pre-orders will be subject to the same processes and conditions as those for Orders.

Due to unforeseen circumstances in the production of certain products, we may be obliged in certain cases to cancel all or part of your pre-order. In such cases, we will inform you without delay and refund you accordingly.

Refund and Exchange

All sales are final. We do not provide refunds or exchanges for a change of mind, or if you wish to exchange an item for a different size or colour. Please refer to the details of the item before making any purchase.

No refund or exchange except for sold-out item(s) or genuine defect items (a flaw that affects its quality or functionality, such as a broken strap or zipper, or torn material). Any defect must be reported within 3 days after the parcel is received and it must be returned within 14 days after the report is made. Shipping costs for this return process will be borne by us. Please lodge your complaint about defective items by e-mail (uk2msia.authentic@gmail.com) or by Whatsapp.

Upon receiving your complaint, we will check our stock for an exchange of the defective items. We will post the new replacement to your address upon receiving the defective item within 7 days. The return address will be indicated in our e-mail or Whatsapp communication. The returned goods must be packed in the same way when we sent it to you.  In any case, if we do not have the same item in our stock, we will refund the full purchase price to you in the same method of your payment to us or via online banking. Please note that this refund process may take up to 15-20 working days to be completed.

Payment

Payment via Credit Card (Master/Visa) will be no extra charges.

Payment via Pay Direct FPX (Debit Card) will be no extra charges.

Delivery

All pre-order items will be posted out upon arrival to Malaysia in 7-8 weeks or less. Customers will be notified by e-mail or WhatsApp before postage of their orders.

All ready stock items will be posted within 3-5 days.

Postage from Monday to Friday only either from GDex or Pos Laju.

Risk of Loss and Damage

We will ensure that all items are bubble wrapped so that the ordered items will not have any risk of getting damaged. However, due to unforeseen circumstances or negligence from the courier service, damage can still happen. To minimise the risk of loss, all your purchases above RM1,500 are insured and will be available for a claim from the courier service. We will not be held responsible for any claims for purchases below RM1,500 unless upon your request to insure the postage with additional cost.

Intellectual Property and Copyright Infringement

The intellectual property rights in this website content are the sole property of UKTOMSIA AUTHENTIC EMPIRE and are fully protected by local copyright and intellectual property rights laws.

The copying, reproduction, use, modification or publication by anybody of any such matters or any part of the website is strictly prohibited, without our express prior written permission.

If you believe that any materials on our website infringe your copyright, you may request them to be removed by e-mailing us. This request must bear a signature (or electronic equivalent) of the copyright holder or an authorized representative, and must: (a) identify the allegedly infringing materials; (b) indicate where on the website the infringing materials are located; (c) provide your name and contact information; (d) state that you have a good faith belief that the materials are infringing; (e) state that the information in your claim is accurate; and (f) indicate that “under penalty of perjury” you are the lawful copyright owner or are authorized to act on the owner’s behalf.

Governing Law

These Terms and Condition shall be governed by and construed in accordance with the laws of Malaysia without regard to its conflict of law rules. Any dispute, controversy, claim or difference of any kind whatsoever arising out of or relating to these Terms of Service against or relating to UKTOMSIA AUTHENTIC EMPIRE or any Indemnified Party under these Terms and Condition shall be referred to and finally resolved by arbitration in Malaysia in accordance with the Arbitration Rules of the Asian International Arbitration Centre (Malaysia) (“AIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this Section. There will be one (1) arbitrator and the language of the arbitration shall be English.

Limitation of Liability

UKTOMSIA AUTHENTIC EMPIRE takes no responsibility and assumes no liability for any loss or damages arising from shipping information and/or payment information entered or wrong remittance by you in connection with the payment for the items purchased.

We reserve the right to check whether you are duly authorised to use a certain payment method and may suspend the transaction until such authorisation is confirmed or cancel the relevant transaction where such confirmation is not available.

There might be cases where the information posted on our site contains typographical errors, omissions, or inaccuracies which may be related to product specifications or any other general content. In such cases, we will not be held responsible for such negligence. The posted information on our website is frequently checked for accuracy to minimize and avoid such mistakes.